Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this process, please email us at info@noventislondon.com

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number.

If you want to cancel or change your order, please contact our customer service as soon as possible. We can only make changes if the order has not yet been processed.

Enter your discount code in the designated field during the checkout process. The discount will be automatically applied to your total amount.

We accept various payment methods, including paypal, apple pay, credit card. You can view the available options during the checkout process.

Refer to our size chart on the product page to find the right size for your body type. If you're unsure, feel free to contact us for advice.

You can sign up for our newsletter by entering your email address in the subscription field at the bottom of the page. You'll receive updates on new products and exclusive offers.

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.

Yes, we offer gift cards. To purchase one, send an email to: info@noventislondon.com

You can return your items within 30 days of receiving them. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website. If you would like to initiate a return, simply send us an email. Our team is ready to help and guide you through the return process.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Our processing time is 1-2 business days. Once your package is shipped, you can expect a delivery time of 2 to 4 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items soon!

We are happy to inform you that we offer free shipping on all orders within the UK, regardless of the amount. Whether you order a single item or multiple items, you pay no shipping fees.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.