Return information

Information About the Right of Withdrawal

A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without providing any reason.

The withdrawal period is 30 days from the day:

on which you, or a third party designated by you (who is not the carrier), takes possession of the goods, provided you ordered one or more items in a single order and they were delivered together;
on which you, or a third party designated by you (who is not the carrier), takes possession of the last item, provided you ordered multiple items in a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. You can do so via email at: info@noventislondon.com
You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your notice regarding the exercise of your right of withdrawal before the 30-day period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than our standard option), without undue delay and no later than 30 days from the day we receive your withdrawal notice.

We will use the same payment method you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.

We may withhold reimbursement until we have either:

received the returned goods, or
received evidence from you that you have returned the goods, whichever comes first.

You must return the goods to us without delay, and in any event no later than 30 days from the date on which you notified us of your withdrawal from the contract. The deadline is met if you send back the goods before the 30-day period has expired.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this results from handling them in a way that is not necessary to establish their nature, characteristics, and functioning.

Exclusions and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer;
for the supply of goods that can perish quickly or have a short shelf life;
for the supply of alcoholic beverages where the price is agreed at the time of contract conclusion, but which can only be delivered at least 30 days later, and their value depends on market fluctuations;
for the supply of newspapers, periodicals, or magazines, except for subscriptions.

The right of withdrawal expires prematurely for contracts:

for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal is removed after delivery;
for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
for the supply of sealed audio or video recordings or sealed computer software, if the seal was removed after delivery.

Example Cancellation Form

Please contact us via the following email address before returning any goods: info@noventislondon.com

Note: The return address printed on our packages is not our return address. Upon request, we will provide the correct return address via email.

If you wish to cancel the contract, please fill out the form below and send it to us via email.

Cancellation Form

I/we () hereby cancel the contract concluded by me/us () for:

the purchase of the following goods (*) /
the provision of the following service (*)

Ordered on: ____________ / Received on: ______________

Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if submitted on paper):
Date: ______________

(*) Delete as appropriate.